Date Posted:  January 27, 2021
Reports to:  Clinic and Nurse Manager
Location: Mercy Hospital (Coon Rapids, MN)
Job Status/Hours:  Full time, 40 hours per week

SUMMARY STATEMENT:  This position is responsible for scheduling patient appointments, communicating between departments, and answering and directing phone calls.


  1. Scheduling responsibilities:
    1. Books, coordinates, and reschedules patient appointments on the phone.
    2. Ensures that patients are scheduled properly and appointments are confirmed.
    3. Answers telephones, screens phone calls, takes messages and provides information to others as necessary.
    4. Assist with recalls as necessary.
    5. Sends patient test, directions, and clinic information.
  2. Assist with administrative duties such as faxing, copying, and printing.
  3. Maintains all patient confidentiality in accordance with HIPAA and company policy.


  1. High school diploma or GED.
  2. Minimum of one year experience in customer service setting preferably in health care and in front office/scheduling capacity.
  3. Knowledge of Excellian (or Epic) is desired.
  4. Must possess strong customer service and computer skills.
  5. LPN/MA preferred.
  6. Demonstrated strengths in the following competencies:
Patient Focus Political Savvy
Action Oriented Organizing
Adaptability Communication (Written and Verbal)
Integrity and Trust Interpersonal Savvy
Intellectual Horsepower Problem Solving

If you are interested in this position, please submit your resume to

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.