Device Assistant

Date Posted: October 22, 2021
Location: Mercy Hospital
Job Status/Hours:  Full time, Monday – Friday, 7:30am – 4:00pm


The device assistant supports the Device/Electrophysiology department by being readily available to respond to the needs of the device clinic staff and EP doctors.


Device Clinic and Remote duties:

  • Manage device data for new implants, generator change-outs, and lead revisions
  • Updates and maintains individual device data, including device/lead model and serial numbers and implant dates into the computer system, PaceArt
  • Enrolls patients in remote home monitoring websites
  • Able to schedule all appointments
  • Schedules daily alerts from remote home monitoring sites into EPIC
  • Helps remote staff with managing remote phones and any calls needed for those appointments
  • Technically savvy in knowing all home monitors and available to trouble shoot with patient via clinic and/or phone
  • Organize device schedule daily for Mercy, Unity, and Buffalo
  • Order all literature, supplies, and home monitors for the device clinic
  • Manages the disconnected monitors in all remote websites
  • Manages the lost to follow-up patient list/device recalls
  • Prepares folders for wound checks and prints/orders supplies for folders
  • Responsible for returning/recycling old device monitors
  • Manage device RightFax folder
  • Cardiac Monitor Specialist backup


  1. High school diploma or GED
  2. Savvy with computers and electronic equipment
  3. Experience in a medical setting preferred, knowledgeable about medical terminology
  4. Must be detail oriented
  5. Excellian/EPIC experience preferred
  6. Experience with Microsoft Office suite (Excel and Word)
  7. Comfortable working with physicians
  8. Demonstrated strengths in the following competencies:
Core Competencies Front Line Support
Patient Focus Political Savvy
Integrity and Trust Organizing
Interpersonal Savvy Communication (written and verbal)
Problem Solving

MHVI offers a full benefit package, including:

– Competitive pay

– Employer HSA contribution

– 401k profit sharing and ongoing contribution – no employee contribution needed

– PTO plus paid holidays

– Medical insurance, including access to free online/at-home care


To apply, submit your resume to

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.