Front Office/Scheduler

Date Posted:  February 13, 2024
Reports to:  Scheduling Manager
Location: Remote/Mercy Hospital – Mercy campus (Coon Rapids)
Job Status/Hours:  Full time, Monday – Friday, various shifts between 8:00am-5:00pm

Position Summary: This position is responsible for scheduling patient appointments, communicating between departments, and answering and directing phone calls. This position is primarily work from home/remote but is expected to be available to come on site when directed per their manager. The schedule will be Monday – Friday with varied day shift times between 8:00am and 5:00pm. Must be flexible and adaptable.


Scheduling of activities, including patient appointments, testing, and ancillary services using extensive knowledge of appointment types, locations, and providers 

  • Takes all incoming phone calls from patients and their families to assist them with their needs, including scheduling, transferring, or messaging providers team 
  • Make outgoing phone calls to patients to schedule their appointments and testing 
  • Manages a team of providers to ensure any appointments or testing ordered by team is scheduled and completed 
  • Tracks when follow up appointments are needed and sends communication to patient notifying them to schedule 
  • Updates patient registration information 
  • Contacts patients to remind them of future appointments and provides any instructions for the appointment 
  • May perform administrative duties such as faxing and transcribing orders 
  • Maintains all patient confidentiality in accordance with HIPAA and company policy 
  • Demonstrates the ability to prioritize work based upon patient/department needs 


  • High school diploma or GED 
  • Minimum of one year experience in health care and in front office/scheduling capacity 
  • Knowledge of Excellian (or Epic) is desired 
  • Must possess strong customer service and computer skills 
  • Quick learning style with the ability to multi-task in a fast-paced office environment and adjust pace accordingly 

MHVI offers a full benefit package, including: 

– Competitive pay 

– Employer HSA contribution 

– 401k profit sharing and ongoing contribution – no employee contribution needed 

– PTO plus paid holidays 

– Medical insurance, including access to free online/at-home care 

If you are interested in this position, please email

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.